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Alternative Login: FAQ

Common questions about alternative logins

What are the password requirements?

Foundry COPPA learners (Under 13 years old) -  Require 12 characters including at least 1 number AND 1 special character AND 1 alpha

Foundry other learners (Age 13 or greater) - Require 12 characters including at least 1 number AND 1 special character AND 1 alpha

Foundry customer admins - Require 12 characters including at least 1 number AND 1 special character AND 1 alpha

How long are the initial passwords valid?

Passwords uploaded via .csv are valid for 180 days. If the user has not logged in at all within 180 days, the password will expire and you will need to create a new temporary password for the user.
Note that the 180-day duration starts when the user is created, not when the assignment is created.

Is it safe to upload passwords in plain text?

Passwords uploaded via .csv are just temporary initial login passwords. The user be prompted to create a permanent password upon first login.

Why are the Employee IDs being uploaded incorrectly?

Microsoft Excel automatically truncates all leading zeros from numbers in .csv files. When using Employee IDs that start with 0s, we recommend adding a letter to the front of the Employee ID so that Excel doesn’t automatically remove these digits from the upload.