Sometimes learners may get assigned the same content by different administrators due to overlap in training plans and requirements. This is not unusual for accounts that have different departments with different training plan schedules, but may need the same learners to complete similar requirements.
Training Periods help ensure that your learners do not receive duplicate course assignments. A learner can only receive a course once in any training period. If they are assigned the course again by a different admin, the system will locate their existing record and simply reference that one instead of creating a duplicate course assignment.
Learner Experience
With this assignment logic and Training Periods, if a learner receives the same course 1) through two different assignments, 2) by two different administrators, and 3) within the same training period, then they will only see that course once on the Learner Dashboard.
Reminder Schedule
The reminder email settings for each of the administrator’s assignment will continue as originally set. This means the content, due date, and cadence will not be impacted whether or not a learner has been assigned the course multiple times.
If the learner clicks in any of the reminders to access their dashboard, they will still only see the course once to complete.
Administrator Experience
Now let’s take a look at this from the administrator perspective. When creating the assignment if both administrators select the same Training Period, then this logic applies. If they select different Training Periods, then the course will appear twice on the Learner Dashboard and the learner will need to complete the course two times.
After the assignment is created, each administrator will see the same learner progress appear in both of their assignment cards and associated reports. When the administrator clicks into the assignment card to view more details, there is a tab called “Assigned Learners” that lists everyone who was sent an invitation to take those courses (see above).
If a learner was assigned a course more than once, a small “i” encircled will appear in the Participation column. Click the View button under Actions to view the User Profile and see what the duplicate content is and what assignment is it a part of.