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SSO Troubleshooting: The status code of the Response was not Success, was Requester

Learn how to troubleshoot this error. 

Error

Error message: The status code of the Response was not Success, was Requester => AuthnFailed

Explanation

This is an error message returned by an identity provider that rejected Foundry's authentication request during service provider initiated single sign-on.

Resolution

Verify that all the SAML properties in the service provider configuration in your identity provider are correct, in particular the entity ID, service URL and certificates. Also verify in Foundry that the identity provider settings are correct, in particular the IDP's entity ID, service URL and certificate. Also in Foundry, check the EVERFI SAML Certificate setting and make sure the same Foundry certificate is added to the identity provider as a signing and encryption certificate.