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SSO Troubleshooting: We are not recognizing the SAMLRequest or SAMLResponse

Learn how to troubleshoot this error.

Error

We're sorry.

We are not recognizing the SAMLRequest or SAMLResponse.

Please contact your IT department for assistance

Explanation

During single logout, Foundry has received a SAML message from the identity provider at the Foundry single logout URL but the message does not have a querystring parameter for SAMLRequest (for a logout request) or  SAMLResponse (for a logout response) which means the single logout request or response from the identity provider is not a valid SAML message.

Resolution

Determine why the identity provider is not sending to Foundry a SLO message with either a SAMLRequest or a SAMLResponse querystring parameter and value.