FAQs

Answers to commonly asked questions

• Assignments on Foundry
• Foundry Assignment Status Guide
• Edit an Automated Assignment
• Edit a Quick Assignment
• Manage Administrative Access
• Deactivate an Assignment
• Unassign Learners from an Assignment
• Retraining Learners
• Edit an Existing Location
• Delete a Location
• Edit Multiple Users Using A Quick List
• Edit Multiple Users With Upload-To-Update
• Deactivate Multiple Users
• Send vs. Send Supplemental in Survey Settings under Assignment Creation
• Communications FAQs
• User Types and Roles
• Edit a Single User
• Reactivate Users
• Benefits of Training Periods
• Preventing Duplicate Assignments
• Cadence of Reminder Emails in Foundry
• Using Categories and Labels for Retraining
• Create a Custom Category
• Add Or Edit A Custom Category For A Single User
• Alternative Login: Add Multiple Users
• Foundry for Team Leads
• Teams
• Add A New Resource
• Add a Resource in Another Language
• Edit an Existing Resource
• Deactivate a Resource
• Add a Policy in Another Language
• Edit an Existing Policy
• Add a New Policy
• Deactivate a Policy
• Scheduling Communications
• Edit an Invitation Template
• Edit a User's Location
• Edit Multiple Users from Manage Users
• Update a User to an Administrator
• User Creation Troubleshooting Steps
• Resetting Your Password as an Admin
• Resetting a Password For an Admin or Learner
• Preparing Your Foundry Account for Deactivation
• Alternative Login: Reset User Passwords
• Alternative Login: FAQ
• Steps for Downloading the New Certificate in Foundry
• How to clear the cache in your Desktop Browser